Privacy Policy
Nightmare Unleashed Privacy Policy
Privacy Policy
operates the www.nightmareunlashed.com website (the "Service").This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.nightmareunlashed.com
DEFINITIONS
Service is the www.nightmareunlashed.com website operated by Nightmare Unleashed
- Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
- Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
- Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
- Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.
TYPES OF DATA COLLECTED
PERSONAL DATA
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
USAGE DATA
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
TRACKING COOKIES DATA
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes.
USE OF DATA
Nightmare Unleashed uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to doso
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issue
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are from the European Economic Area (EEA), Nightmare Unleashed legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Nightmare Unleashed may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it's not overridden by your rights
To comply with the law
RETENTION OF DATA
Nightmare Unleashed will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Nightmare Unleashed will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Nightmare Unleashed will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
DISCLOSURE OF DATA
LEGAL REQUIREMENTS
Nightmare Unleashed may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Nightmare Unleashed
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
SECURITY OF DATA
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Nightmare Unleashed aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Nightmare Unleashed relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
ANALYTICS
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics ja
BEHAVIORAL RE MARKETING
Nightmare Unleashed uses re marketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
Google AdWords
Google AdWords re marketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page
LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
CHILDREN'S PRIVACY
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us
DigiTickets Privacy Policy
Policy Owner
This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited
Who we are
In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.
Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:
- Name
- Postal address
- Email address
- Telephone number
- Purchase and booking information
- Any other information voluntarily provided by you
Payment Information
Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.
Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.
Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.
Website Usage Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Screen resolution
- Operating system
- Referral source
- Pages visited and actions taken on the Website
- Date and time of access
Marketing Preferences
If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.
How We Use Your Information
We process personal information for the following purposes:
- To provide products and services you request
- To process transactions and fulfil orders
- To provide customer support and after-sales services
- To manage bookings and accounts
- To improve our Website, products, and services
- To ensure Website security and prevent fraud
- To comply with legal and regulatory obligations
- To send marketing communications where we have your consent or another lawful basis to do so
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract: to provide goods or services you have requested.
- Legal obligation: where processing is necessary to comply with legal requirements.
- Legitimate interests: to manage and improve our business, Website security, and customer experience.
- Consent: where required, including for certain cookies and marketing communications.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We may share your personal information with:
- Payment processors
- Hosting and IT service providers
- Delivery and fulfilment partners
- Marketing and communications providers
- Analytics and Website performance providers
- Professional advisers and auditors
- Regulatory authorities, law enforcement agencies, or courts where required by law
All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.
We do not sell personal information to third parties.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed to provide an adequate level of protection; or
- Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.
Retention periods vary depending on the type of information and the purpose for which it is processed.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.
How We Use Cookies
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.
Cookie |
Purpose |
Duration |
|---|---|---|
PHPSESSID |
Maintains user session and shopping basket functionality |
Session / 24 minutes |
dtAnalyticsConsent |
Records cookie consent preferences |
1 year |
Analytics Cookies
These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.
These cookies are only placed with your consent.
Google Analytics
Examples include:
- _ga
- _ga<container-id>
- _gid
- _gat_<tracker-name>
Used to collect aggregated statistical information about Website usage.
Google Privacy Information:
https://support.google.com/analytics/answer/6004245
Microsoft Clarity
Examples include:
- _clck
- _clsk
- CLID
- ANONCHK
- MR
- MUID
- SM
Used to analyse user interactions and improve Website usability.
Microsoft Clarity Information:
Performance Monitoring Cookies
Performance monitoring tools help us identify technical issues and improve Website reliability.
Examples may include cookies used by services such as New Relic.
Managing Cookies
When you first visit our Website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Choose your cookie preferences
You may change your preferences at any time through our cookie settings tool.
You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
Your Data Protection Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
For more information about your rights, visit:
https://ico.org.uk/
Automated Decision-Making
We do not generally make decisions producing legal or similarly significant effects using solely automated processing.
Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.
Childrens Data
Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.
Where we process children's personal information, we take additional care to ensure appropriate protections are in place.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Digital Ticketing Systems (t/a DigiTickets)
Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ
www.digitickets.co.uk/compliance-request
If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.
We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Other Websites
This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
Last Updated: 5 August 2026
Our payments are processed using : Payyo
